Home appliance dealershipMarketing & Advertising
Five ad channels, one place for every inquiry
Inquiries that used to arrive separately from Facebook, TikTok, Karrot, the website and landing pages now collect themselves into a single sheet. We kept extending it over two years as new channels and ad accounts were added.
Inquiry & customer managementData integration
Apr 2024 – Feb 2025
Advertising agencyMarketing & Advertising
A tailored reply the moment an inquiry arrives
When someone submits an inquiry through a social ad, a message matched to what they wrote goes out immediately — closing the gap before a staff member gets to it.
Inquiry & customer managementAlerts & messaging
Apr 2025
Marketing agencyMarketing & Advertising
From inquiry intake to ad performance, end to end
Rather than just storing inquiries, it sends actual closed deals back to the ad platform. Ads now optimize against real outcomes instead of raw inquiry counts.
Inquiry & customer management
Dec 2025
Property sales marketing firmMarketing & Advertising
However it arrives, on-site staff hear about it right away
Social ad inquiries, form submissions and incoming email all act as triggers that send a KakaoTalk alert to on-site staff. We widened it step by step as new intake routes appeared.
Inquiry & customer managementAlerts & messaging
Jul 2024 – Feb 2026
Full-service marketing agencyMarketing & Advertising
An AI teammate covering marketing operations
We automated ad copywriting, social media operations and performance analysis together, and built an AI assistant that answers questions about cash position. This one targeted a whole team's work, not a single task.
AI support & work botsContent productionPerformance reporting
Oct 2025
Healthcare marketing agencyMarketing & Advertising
A bot that fields the questions asked over and over
Customer support questions that were answered the same way every time now reach a bot first. We built one for each of two support channels with different needs.
AI support & work bots
Jun 2025
Healthcare marketing agencyMarketing & Advertising
Automatic alerts on campaign progress
Everything that needs attention during a campaign arrives as an alert, so staff don't miss things without keeping several tabs open.
Alerts & messaging
Oct 2024
Venue operations brandMarketing & Advertising
Bookings and usage tracked without the paper log
The handwritten booking ledger became a management view that fills itself in.
Operations systems
Sep 2024
International matchmaking platformPlatforms & Marketplaces
Enter a profile, get a finished introduction video
Member details go in and an introduction video comes out, removing the burden of producing each one by hand.
Content production
Aug 2024
International education instituteEducation
Students, courses and schedules in one system
Student, course and schedule information that lived across many files was consolidated into a single system.
Operations systems
Jun 2024
International education instituteEducation
From building the customer system to running it
We set up the customer management system, then added event announcements, document delivery, survey follow-up texts and venue management before taking on operations as well. What changed hands was a way of working, not a single tool.
Operations systemsInquiry & customer managementAlerts & messaging
May 2024 – Oct 2025
Online learning serviceEducation
Incoming mail filed and results tallied automatically
Received mail is stored automatically, and scoring results are turned into accuracy rates and written back to the sheet.
Data integration
Oct 2024 – Jul 2025
Graduate schoolEducation
From building the automation to teaching the team
After automating inquiry collection and content production, we went on to run hands-on classes and AI training at the same institution — so they could keep building it themselves.
Inquiry & customer managementContent productionEducation & training
Jun 2025 – Jan 2026
Language academyEducation
Course material folders that organize themselves
Folders are created and sorted automatically per student and per class. Time spent hunting for files disappeared.
Data integrationOperations systems
Dec 2024
Test-prep academyEducation
The daily lunch order count, handled
A tally counted by hand every single day now happens on its own. Small in scope, but it removed something that recurred daily.
Operations systems
Nov 2024
English education brandEducation
A form response reaches staff immediately
When an application comes in, the person responsible is notified right away. This is the form of automation people most often start with.
Alerts & messaging
Apr 2024
Social economy education instituteEducation
Getting operations in order without new software
We rebuilt the collaboration tool they already used into an operations management view. Nothing new had to be adopted.
Operations systems
Feb 2026
Large education companyEducation
AI and automation training for an education company
Automation and practical AI use, taught to an organization whose own business is education.
Education & training
Feb 2026
Home & living commerce brandRetail & Commerce
A back office that writes its own product codes and order sheets
Product code generation, automatic order sheets, and splitting orders by color option — the work behind the storefront was automated in stages across two years.
Data integrationOperations systems
Apr 2024 – Jan 2026
Independent online sellerRetail & Commerce
Sales software connected to the workspace tool
Order and inventory data from the storefront management platform flows into their workspace tool, so a one-person operation sees everything on one screen.
Data integration
Sep 2024
Commerce brandRetail & Commerce
Support handled inside the messenger customers already use
The messenger customers use most became the support channel, handling inquiries and guidance automatically.
AI support & work botsAlerts & messaging
Oct 2024
Large retail enterpriseRetail & Commerce
Automation training for employees
In-house automation training delivered to staff across a large retail organization.
Education & training
Nov 2024
Medical associationHealthcare
Payment confirmation and certificates in one pass
Deposits are reconciled and confirmed, and training certificates are issued automatically. Two manual jobs — settlement and paperwork — went away together.
Payments & settlementDocument generation
Apr 2025
Healthcare serviceHealthcare
Weekly member reports written automatically
Member data is aggregated weekly and turned into a finished report.
Performance reporting
Oct 2024
Medical clinicHealthcare
No inquiry lost between the ad and the front desk
Inquiries from advertising are stored automatically so nothing leaks during the handoff to in-clinic consultation.
Inquiry & customer management
May 2025
Fitness serviceHealthcare
Member notices sent automatically
The repeated notices that go out to members became automatic dispatches.
Alerts & messaging
Aug 2024
Immigration & visa consultancyProfessional Services
Notices that follow the payment status
Notification texts were wired to the payment system so the right message goes out according to where the payment stands.
Alerts & messagingPayments & settlement
Aug 2024 – Nov 2024
Immigration & visa consultancyProfessional Services
Client details in, completed form out
Bank application forms are produced automatically in the required format. The typos that come from copying by hand are gone.
Document generation
Mar 2025
Immigration & visa consultancyProfessional Services
Documents received, sorted, and checked for gaps
Documents clients send in are received automatically, sorted by type, and reviewed for anything missing — the last stage of automation built up over a year and a half.
Document generationData integration
Sep 2025
Content marketing firmMedia & Content
Social performance reports written automatically
Account metrics are gathered and turned into a performance report in the established format.
Performance reporting
Jan 2025
Media companyMedia & Content
Schedules typed once, reflected on the calendar
Entering the same schedule twice is over. What goes in the sheet appears on the calendar.
Data integration
Sep 2024
Video production studioMedia & Content
Requests in the work messenger become records
Requests exchanged in the messenger are logged to a sheet automatically, so the conversation and the record no longer drift apart.
Data integrationAlerts & messaging
Jul 2025
Nonprofit organizationPublic & Nonprofit
Keeping response times up with a small team
Donation and participation sign-ups are collected and organized automatically, so responses don't fall behind in an organization without spare staff.
Inquiry & customer management
Feb 2025
Startup support consultancyConsulting
Scattered grant announcements, gathered in one place
Announcements spread across many sites are collected automatically into one place — work where a missed deadline is a direct loss.
Information gatheringData integration
May 2024
Short-stay hostReal Estate & Construction
Guest questions answered around the clock
Replies to guest inquiries are handled automatically, so the host no longer has to stay on call all day.
AI support & work botsAlerts & messaging
Sep 2024
Travel matching platformTravel & Tourism
Connecting the right two sides automatically
We built the logic that matches those looking with those offering, according to their conditions.
Recommendation & matching
Oct 2024
Event space caféFood & Beverage
Rental requests, scheduling and guidance as one flow
Rental requests, schedule management and customer guidance — handled separately before — were tied into a single flow.
Operations systems
Nov 2024
Large event agencyEvents & Exhibitions
A hands-on AI challenge for a large organization
AI training run as a challenge for a large organization, applying each lesson to real work immediately.
Education & training
Nov 2025
Exhibition industry associationEvents & Exhibitions
Consulting and training for exhibition businesses
Automation consulting and training delivered to companies across the exhibition industry.
Education & training
Mar 2026 –
Event staffing companyEvents & Exhibitions
AI transition training for the events industry
Practical training on where AI fits into event and exhibition work.
Education & training
Dec 2025
IT startupIT & Software
Teaching a dev team to build its own alerts
Instead of building it for them, we taught them how. The alerts they need since then, they build themselves.
Education & trainingAlerts & messaging
Mar 2025
Independent professionalIndependent Professionals
One-to-one training, from the basics to payment integration
A one-to-one course that started with no-code automation basics and worked up through sign-up and payment integration.
Education & trainingPayments & settlement
May 2024 – Oct 2024
Independent professionalIndependent Professionals
English meetings turned into written minutes
Meetings held in English are transcribed automatically and organized into minutes.
AI support & work botsDocument generation
Jul 2025