Operations Platform for a Manager-Led Introduction Service
Automated systems for members, matching, notifications and payments, plus a consultation management structure for managers
Service Type
Tech Stack
Key Features
Development Period
8–12 weeks
The Reality of Running an Introduction Service
A service built on attending to each member personally — yet the managers' days were consumed by manual work. Time to actually talk with members was the first thing to go.
Manual Matching
Manual Notifications
Manual Payment Check
Manual Profile Entry
Manual Chat Room Creation
Manual Recommendation Writing
Manual Matching
1:1 Excel comparison for hundreds
Manual Notifications
Dozens of individual sends per manager
Manual Payment Check
Manually mapping deposits to customers
Manual Profile Entry
Transcribing KakaoTalk consultation texts
Manual Chat Room Creation
Creating a room per successful match
Manual Recommendation Writing
Handwriting reasons for every match
7,000+
Managed Members
3h+
Matching Time per Case
200+
Daily Manual CS Responses
16
Manual Notification Scenarios
The value of this service comes from the conversations managers have with members. Automate those too and nothing is left. So we removed only the work that never needed a person — shortlisting matches, sending notifications, confirming payments, tidying up profiles — and handed that time back to consultations.
Core Workflows
Three automation flows that give managers their consultation time back.
AI Matching Dashboard
A 14-dimension scoring algorithm automatically compares and ranks hundreds of members. Managers review top AI-recommended candidates and send profile cards with recommendation comments.
60+
Cron Jobs
16
Scenarios
200k+
Templates Sent
Notification Automation System
Cron jobs automatically handle Kakao Alimtalk + SMS for each of the 16 scenarios. Profile expiry alerts, match confirmations, payment checks — managers never send manually again.
AI Profile Auto-Generation
AI analyzes KakaoTalk consultation texts to automatically extract structured customer profiles. Claude generates recommendation comments and presents reasoning with evidence cards.
Tech Stack & Integrations
Solapi
KakaoTalk Alimtalk & SMS delivery. Template variable substitution across 16 scenarios
Imweb OpenAPI (OAuth 2.0)
Sync payment orders and detect unpaid signups from the Imweb storefront
Frip
Receives payment webhooks from class platform. Triggers join notification on payment completion
OpenAI
Extracts structured customer profile data from KakaoTalk consultation texts
Anthropic Claude
Auto-generates manager recommendation comments with evidence-based reasoning
Make.com
Webhook to automatically create a Kakao Open Chat room on successful match
Supabase Auth
Email/password authentication with automatic cookie-based session management
Results & Impact
Matching Time
99%Notification Automation
95%Payment Integration
자동화AI Profile Generation
10x135+
UI Components
16
Notification Scenarios
60+
Cron Jobs
99%
Matching Time Reduction