Automation Case Study: Booking Confirmation Notification Automation: Notification Time 0 Minutes
If you run a cafe or a venue rental business, you've probably had this concern at least once.
How inconvenient it is to manually send booking confirmation messages to customers one by one every time a reservation comes in during busy work hours.
From customer service to reservation management, space maintenance, and operations—when you handle everything alone, you lose track of how the day flies by.
From the customer's perspective, if they don't receive a booking confirmation message quickly, they become anxious about whether the reservation went through properly, leading to follow-up calls that cause inconvenience for both the operator and the customer.
If you have to keep doing these repetitive tasks manually, you can't fully focus on important work, and your efficiency inevitably declines.
Recently, the owner of S Cafe contacted us with exactly this concern.
"S Cafe operates venue rentals and reservations, and it's very cumbersome and exhausting to manually send confirmation messages every time a booking comes in. When I'm too busy and send messages late, customers get anxious about whether their reservation went through, which creates awkward situations."
The S Cafe owner was looking for a way to automatically send messages to customers the moment a reservation comes in.
Delayed customer responses could lead to booking cancellations, and without clean reservation management, there were concerns about double bookings or missed reservations.
You no longer need to handle these time and energy-consuming repetitive tasks manually.
By integrating MAKE with Tally forms, you can easily automate these concerns away.
How to Set Up Automatic Booking Confirmation Notifications feat. Make
MAKE is a no-code automation platform that makes it easy and fast to connect various tools.
Using Tally, a form builder tool, and MAKE, we designed automation that instantly sends a booking confirmation message to the customer whenever a reservation is submitted.
1) When a customer fills out a Tally form to submit a reservation, the submission information is automatically sent to MAKE.
MAKE automatically retrieves the customer's name, reservation date and time, and contact information according to the pre-configured automation scenario.
2) Through SMS services or KakaoTalk channels linked to MAKE, a booking confirmation message is sent immediately to the customer according to the pre-written template.
This entire process happens automatically without the owner needing to click or do anything. In other words, the owner no longer needs to send separate notification messages after receiving reservations.
What Real Impact Does MAKE Booking Notification Automation Have?
First, the cumbersome task of manually sending messages to customers every time a booking comes in has completely disappeared.
Since MAKE automatically sends messages to customers when a booking arrives, the operator no longer misses reservation notifications or makes the mistake of responding late.
As a result, customer anxiety about booking confirmation and follow-up verification requests have been eliminated.
Additionally, the time spent manually managing reservation information was reduced, allowing focus on more important tasks like customer service and space management.
Processing about 1 booking per day manually takes at least 30 minutes.
That's more than about 2 hours and 30 minutes per week spent on repetitive tasks.
Calculated annually, that's over 130 hours, which at minimum wage alone amounts to approximately 1.3 million KRW in costs.
Using the MAKE platform, you can 100% automate these repetitive tasks for an annual cost of approximately 153,587 KRW (about $108), making it extremely efficient. (Plus, Tally forms are free!)
Compared to manual labor costs, you can see over 96% cost savings.
Automation doesn't just reduce time.
It creates an environment where you can break free from unnecessary tasks and focus on what truly matters—improving customer service and service quality, and business growth.
Stop worrying about sending repetitive booking confirmation messages and focus more on your essential work to grow your business!
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